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Ocean maya royale adults only reviews11/29/2023 ![]() ![]() We truly value your insights, and your comments will undoubtedly help us in our mission to improve and refine the guest experience.If there is anything else we can do to assist or if you have any further concerns, please do not hesitate to reach out to us. Once again, thank you for sharing your valuable feedback with us. We are sure we can earn a positive review from you next time you visit us. We genuinely hope that you consider visting us once again as we are constantly working to enhance our services and accommodations to provide an unforgettable experience for each guest. ![]() We will share your feedback with our culinary team to make necessary adjustments and ensure better experiences for our future guests. We understand that culinary preferences can vary from person to person. Rest assured that we are actively addressing these matters as part of our ongoing improvement efforts.Regarding your dining experiences, we regret to hear that the food did not consistently meet your expectations. Such occurrences are certainly not reflective of our usual standards, and we sincerely apologize for any inconvenience caused. Leaving the balcony doors or the room door open has a significant impact on the room's temperature and can take up to 30 to 45 minutes to bring the temperature down to where our guests feel comfortable.We are also sorry to learn about the issues you encountered with the hot water and the leaky ceiling in the bathroom. Our resort is situated in a region with warm and tropical We invest heavily in the best AC units and have a very strict maintenance protocol to keep them in excellent condition, but it still might take longer to cool the room than guests are accustomed to at home. Please know that we are constantly working to improve our services and facilities to meet the high standards of our guests.Regarding the room temperature concern, we apologize for any discomfort you experienced. ![]() We truly appreciate your valuable feedback as it helps us ensure that we continue to provide the best possible experiences for all our guests.First and foremost, we want to assure you that we take guest satisfaction very seriously, and our primary goal is to ensure that all situations that may arise during your stay are handled with utmost care and attention. ChristopherGreetings from Ocean Maya Royale!As the concierge, it brings me great pleasure to have this opportunity to address your recent stay with us. ![]()
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